Refund Policy

Last updated: October 2024

1. The 100% Escrow Guarantee

At AskClarity, we operate a strict escrow model to protect our users. When you ask a question and make a payment, your funds are securely held in escrow. The payment is only released to the expert once they have provided a written response within their stated SLA (Service Level Agreement) timeline.

2. Automatic Refunds

If an expert fails to answer your question within their promised deadline (e.g., 24, 48, or 72 hours), the question will automatically expire. You will immediately receive a 100% refund of your payment back to your original payment method. No questions asked.

3. Quality & Disputes

If you receive a response that is abusive, spam, or a severe violation of platform standards, please use the "Report Answer" function on the answer page. Our administrative team will review the dispute within 3 business days and issue a refund if the expert is found to be in violation of our quality standards.

4. Processing Time

Depending on your bank and the original payment method, refunds can take between 5-7 business days to reflect on your account statement after they are issued by Cashfree Payments.

5. Contact Information

If you have any questions or require assistance regarding a refund, please contact us at:

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